Paul Ballard

• Highly proficient in training and development of peers and subordinates
• Aptitude to review a work process and advance output and efficiency
• Exceptionally high work ethic with a desire to constantly learn and improve as demonstrated by commitment to external learning and development

• Conducts investigations within the framework of specific legislation relevant to duties and powers of an Authorised Officer.
• Collecting and documenting evidence of non-compliance or illegal activities. This may include taking photographs, videos, samples, and notes, as well as interviewing witnesses and suspects.
• Issuing notices, orders, infringements, warnings, or education as appropriate for the offence.
• Providing guidance and advice to individuals and businesses on how to comply with legal requirements and best practices.

• Acting Role for six months
• Create complete induction program including presentations, induction manual, videos, and many other reference materials far surpassing any prior induction program within the Business Unit.
• Deliver induction program to new intake of Rangers

• Ensure safety and fair access to parking and ensuring parking compliance based on legislation and infringement policy
• Performance evaluation matrix result in top 10% of officers in organisation

• Develop technical training material and deliver training to improve staff knowledge resulting in 20% increase in lines per transaction
• Recovered store with predicted 35% sales loss to over 20% growth for FY
• Reduce returns 12% to lowest level in region through product training
• Store of the year award (FY 2017-2018)
• Recruit, train and develop various levels of staff within the business

• Senior technician for 8 sites providing level 2 support & contract maintenance
• Help desk support and ticket resolution using Labtech and Connect Wise
• Configure & maintain Windows Server, Microsoft Exchange & Active Directory
• Migrate in house Exchange to Microsoft Office 365

• Reduced service times by 70% by utilising scripting and automation
• Reduced repair times by 40% through best practice methodology
• Install, configure & maintain Windows Server, SBS & Exchange environments
• Configure mobile business computing solutions for seamless remote access
• Perform level 1, 2 & 3 support and regular contract maintenance

• Increase sales by 80% within first financial year of employment by standardising retail approach after creating S.W.O.T. analysis and formulate business objectives, KPI's and performance appraisals of team
• Reduce outgoing expenditure 22% by better purchasing practices
• Prepare Work Place Agreements, Job Descriptions & other legal documents

• Increased sales 5% across 8 stores in district
• Increased sales a further 8% by creating a complete store planogram
• Writing instruction set & designing planogram of highest dollar category
• Accountable for the growth of 8 stores and team of 60+ people
• Increase brand awareness through participation in external shows
• Perform GAP, SWOT & quality service audits on stores and correct issues
• Write magazine copy for one product group for annual catalogue
• Standardise computer listing of 20k items for faster point of sale experience
• Creation of company operations & procedures manual
• 9 day purchasing trip to Taipei

• Increased sales 40% in two months, on reduced staffing levels by project managing for greatest dollar increase in least amount of time after S.W.O.T. analysis and staff training on sales / product

• Recruiting & training team to be problem solves, not just sales people
• Senior manager in NSW - acting as state manager for 2.5 years
• Liaise with management to create the existing staff sales incentive system
• Constant, consistent 10% growth over the 7 years of store management
• Company highest store sales and highest personal sales in a day of trade
• Highest dollars per square meter store in the company several years running

• Stopped a 12 month consecutive loss to store reaching sales goals situation in 2 months through engaging team and remerchandising store
• 28% growth in busy Christmas period

• Retail sales, merchandising, housekeeping, etc

• Secured grant funding for the replacement and acquisition of all life-saving equipment on two emergency response rescue boats, including defibrillators, first aid kits, and oxygen therapy supplies, along with creation of training kits
• Developed a comprehensive financial supporter document and successfully negotiated support packages with current sponsors
• Design, develop and deliver various courses and training packages
• Perform assessments on competency based VET training
• Rostering for 140 unit volunteers
• Reduce processes and duplication through streamlined electronic platforms
• Develop and maintain all IT solutions including unit website
• Marine Rescue boat leader in charge of volunteer development to handle life threatening situations through advanced scenario training including:

• First Aid and Advanced Resuscitation
• Safe Boat Handling and advanced seamanship skills
• Weather, Marine Radar, Coastal Navigation, Marine Radio
• Search And Rescue instruction including plotting drift, establishing search area and recovery patterns